Shipping &
Delivery

Every order is processed within 1–2 working days. Once payment arrives we check the order, pick the items and prepare the shipment.

You receive a dispatch confirmation by email at the address you gave us as soon as your order leaves our warehouse. That email contains your tracking number.

Orders placed at weekends or on public holidays are processed the next working day. During very busy periods processing can take an extra day or two — we will tell you by email if that happens.

After dispatch, delivery within Germany normally takes 3–5 working days. From order to doorstep that usually means four to seven working days in total.

• Processing: 1–2 working days
• Shipping: 3–5 working days
• Delivery: Monday to Saturday

These are working days and exclude Sundays and public holidays. The delivery estimate shown on the product page and at checkout already accounts for both steps.

Delivery within Germany is free — on every order, with no minimum and regardless of the machine's weight or size.

There are no packaging, handling or bulky-goods surcharges. The amount shown in your basket and at checkout is the final amount, including 19% VAT.

Returns under the right of withdrawal or our voluntary 30-day policy are free for you as well — see Returns & Right of Withdrawal.

Every order ships with tracking. As soon as the parcel leaves our warehouse you get an email with the tracking number and a link to the carrier.

Please note that it can take up to 24 hours before the tracking number becomes active in the carrier's system. If the link shows nothing straight after you receive the email, try again the next day.

If you cannot find the email, check your spam folder first. After that we are glad to help at contact@kingsrobot168.com — quoting your order number is the quickest route.

We currently deliver only to addresses within Germany, including the islands. Delivery to a parcel locker is possible where the chosen carrier supports it for the parcel size.

We cannot currently deliver outside Germany. Orders with a delivery address outside our delivery area cannot be accepted and will be cancelled; anything already paid is refunded in full without delay.

If you order several items they may arrive in separate parcels — for instance when their dimensions differ. Partial deliveries are permitted where they are reasonable for you.

They cost you nothing extra. Each part-shipment gets its own tracking, so you can follow both parcels independently.

If a delivery is delayed we will tell you by email without delay, with the reason and the expected new delivery time.

Where delivery is delayed by force majeure, industrial action, official measures or other circumstances outside our control, delivery periods extend accordingly. If the delay lasts longer than two weeks you may withdraw from the contract; we then refund the full amount, of course.

If your parcel has not arrived after the stated delivery time, please contact us. We will open an enquiry with the carrier and keep you informed.

Please check your shipment when it is handed over. If the packaging is visibly damaged, note this on the carrier's delivery record where possible.

1. Photograph the packaging and the machine before unpacking further.
2. Write to contact@kingsrobot168.com within a few days with your order number and the photos.
3. We settle the case with the carrier and send you a replacement or a refund — whichever you prefer.

Failing to report immediately has no effect on your statutory warranty rights. Reporting early does speed things up considerably.

Because we deliver only within Germany, there are no customs duties, import VAT or clearance charges for you.

All prices shown are final prices including the statutory VAT of 19%. Nothing further is added between checkout and your door.

For questions about an order in progress you can reach us Mon–Fri 9am–5pm:

• Email: contact@kingsrobot168.com
• Phone: +49 30 000 0000
• Or through our contact form

Please have your order number to hand — with it we can usually check the status immediately.

Last updated: September 2026.